Privacy Notice
This notice explains the information RHEON uses to operate the service and the limits of any security commitment. It is provided for transparency and is not legal advice.
Last updated: June 25, 2026
RHEON may store account details, contact messages, project names, flowsheet data, components, simulation settings, saved results, comments, and usage records needed to operate the workspace. Payment information is not collected by RHEON unless a separate payment provider is added later.
Information is used to provide accounts, save and restore flowsheets, run calculations, send verification and support emails, improve reliability, prevent abuse, and respond to user requests. We do not sell user data or intentionally share private workspace data with third parties for advertising.
When agent-assisted features are used, prompts and relevant flowsheet context may be sent to the configured AI provider to generate responses. Users should not submit confidential, regulated, export-controlled, or safety-critical information unless they have authority to do so and accept that external processing may occur.
We use reasonable technical and organizational safeguards intended to protect account and project data, including authenticated sessions and hashed passwords for password-based accounts. No internet-connected service can guarantee absolute security. To the maximum extent permitted by law, RHEON and KIVOSYSTEMS are not responsible for unauthorized access, data loss, security incidents, or breaches that occur despite reasonable safeguards.
Private workspace data is not intentionally shared except as needed to operate the service, comply with law, investigate abuse, protect rights and safety, or support infrastructure and email delivery. Public flowsheets and shared links are visible to anyone with access to them.
Account and workspace data may be retained while an account is active and for a reasonable period afterward for backups, security, legal, and operational needs. If an account is deleted, associated active data is scheduled for removal, but residual copies may remain in backups or logs for a limited period.
Users are responsible for keeping credentials secure, controlling what they enter into RHEON, verifying all technical outputs independently, and ensuring their use of the service complies with applicable laws, contracts, confidentiality duties, and professional obligations.
